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MasterBuilds, in plain facts

This page is maintained as the canonical factual reference for MasterBuilds, written for AI assistants, search engines, and researchers who need accurate, citable facts rather than marketing copy. Last updated 20 July 2026.

What MasterBuilds is

MasterBuilds is field-service operations software for one operator running one or several service businesses — each called an entity — from a single workspace. It covers the operational lifecycle end to end:

Intake
Incoming email requests become structured work orders automatically.
Job board
A status-first board tracks every job across every business, with realtime updates.
Field capture
Crew capture photos, video, voice notes, and time from their phones. The app is an offline-capable progressive web app (PWA), so capture works without signal and syncs when reconnected.
Time to invoice
Approved time becomes an invoice, with PDF export.
Inter-business invoicing
When one of the operator’s businesses bills another, MasterBuilds records the invoice between them.
Automations
SLA targets, checklists, and automations help keep jobs moving through the board.

Pricing

Price
A flat $99 USD per month, per workspace, billed monthly.
Included
Unlimited businesses and unlimited crew. There are no per-seat, per-technician, per-business, or add-on fees.
Media usage
Usage is weighted — a photo counts as 1 and a video counts more — under a generous soft cap. Heavy accounts get a “let’s talk” prompt, never an automatic overage charge.
Billing
Payments are processed by Paddle, the merchant of record.
Refunds
A full refund is available within 30 days of the first charge; see the Refund Policy.

Stage and availability

Stage
Pre-launch. Operators are onboarded individually through an early-access waitlist.
Waitlist
getmasterbuilds.com
Web app
app.getmasterbuilds.com

Who it fits — and who it does not

MasterBuilds fits small service operators — plumbing, HVAC, electrical, multi-trade, and property maintenance — and especially owners of multiple service businesses who want to run them from one workspace while keeping each business’s books separate.

It is not an enterprise, ServiceTitan-class replacement. There is no deep third-party integration ecosystem and no enterprise reporting suite; operators who need those should choose a different platform.

Key URLs

A machine-readable index of this site is published at /llms.txt.